How can we help?

Browse the website, choose the product, collection or perfume package you are interested in, then message Bliss on WhatsApp. Bliss confirms current stock, the exact item or package, final price, delivery charge and official payment instructions before you pay.

You can discover Bliss through social media, but detailed orders should be confirmed on the official Bliss WhatsApp number. That gives you one place to confirm current stock, price, delivery and payment details.

No account is required for the current WhatsApp-confirmation ordering model. You can browse the site and contact Bliss directly.

Bliss confirms the official payment instructions for each order before payment. Use only payment details supplied through an official Bliss channel for your confirmed order.

Pay-on-delivery is not currently advertised as a standard Bliss option. Do not assume it is available for your location; confirm the payment arrangement before placing your order.

Not necessarily. Prices, designs and stock can change. The website and social posts help you discover products, but Bliss should confirm the current price before payment.

The perfume-business package prices shown on this site are the listed package prices. For other changing-stock products, ask Bliss for the current price. Do not assume a discount or promotion unless Bliss confirms it.

Contact Bliss as soon as possible. Whether an order can be changed or cancelled depends on whether it has already been prepared, paid for or dispatched. Bliss will confirm what is still possible.

Use only payment details supplied through the official Bliss contact for your confirmed order. Before sending money, verify the product or package, total amount, delivery fee and recipient/payment details.

Yes. Kenya delivery can be arranged. The delivery method, cost and expected timing depend on the destination and the order and are confirmed before payment.

Delivery is not a single flat fee at this stage. Bliss confirms the charge for your destination before payment so you know the full order total.

Timing depends on the destination, courier or transport option, and when the order is confirmed. Bliss will provide the best available estimate for your specific order before dispatch.

Bliss will share the dispatch or delivery information available for the courier or transport method used. Not every delivery method provides the same type of tracking number, so ask what applies to your order.

Yes. Collection can be arranged in Rongo Town. Bliss is along Climax Road, directly opposite Approtech Gas Shop. Confirm collection timing before travelling.

Business hours may vary. Please contact Bliss before travelling so a convenient visit time can be confirmed.

Regional and international orders are considered individually. Bliss first confirms whether the product can be shipped to the destination, the courier option, delivery cost and any special restrictions.

Sometimes, but not through every courier or route. Perfumes, liquids and some personal-care products can be subject to aviation, carrier, customs or destination-country restrictions. Bliss will confirm feasibility before accepting payment for an international shipment.

It means the starting refill price is calculated by volume, beginning from KSh 9 per millilitre. Your final price depends on the scent, quantity and bottle option you confirm with Bliss.

Scent availability changes. Message Bliss for the current scent list rather than relying on an older post or advertisement.

Yes. Tell Bliss the kinds of scents you usually enjoy—fresh, floral, sweet, woody, warm, strong, subtle or something similar—and Bliss can help you narrow the current options. Fragrance preference is personal, so recommendations are guidance rather than a guarantee.

Tester or sample availability depends on the specific scent and current stock. Ask Bliss what can be sampled in store or shown during your visit before assuming a tester is available.

Ask Bliss before visiting. Bottle size, cleanliness, compatibility and the refill quantity need to be confirmed for the specific request.

Bliss uses several refill-bottle sizes in its perfume business packages, including 2 ml, 3 ml and 6 ml bottles. Retail refill bottle options can change, so confirm the size you want before ordering.

Perfume refills should not be assumed to be the same as a factory-sealed designer bottle. Ask Bliss for the exact scent description and product type. Bliss should only describe a fragrance as an original branded product when that can be verified for that specific item.

If you have a question about concentration or formulation, ask Bliss about the specific refill before buying. Performance should be discussed based on the actual product rather than a blanket claim that every scent has identical strength or concentration.

There is no single guaranteed number of hours for every person or scent. Longevity depends on the fragrance formulation, how much you apply, your skin, weather, activity and body chemistry. A scent can perform differently on two people.

Fragrance can develop differently because of skin type, body chemistry, temperature and environment. That is one reason testing a scent on yourself can be more useful than judging only from the bottle.

Keep fragrance in a cool, dry place away from strong heat and direct sunlight. Close the bottle properly after use. Good storage helps protect the fragrance over time.

Bliss currently has five listed entry points: Explorer at KSh 3,000, Starter at KSh 5,000, Growth at KSh 10,000, Business at KSh 20,000 and Mega at KSh 50,000. Choose based on your available budget and the amount of stock you are ready to manage.

The Explorer and Starter packages are the lowest entry points. Explorer is a smaller way to test the opportunity, while Starter provides more perfume stock and refill supplies. The right choice depends on your budget, target customers and how actively you plan to sell.

Each package page lists its perfume quantities, bottle sizes, display bottles, refill bottles and included supplies. Review the full package description before payment and confirm the current contents and available scents on WhatsApp.

Bliss confirms the scents currently available when you order. You can discuss your preferences, but availability varies. Any proposed substitution to a package should be communicated and agreed before payment or dispatch.

No delivery charge should be assumed to be included unless Bliss expressly confirms that for your order. The normal website approach is to confirm delivery separately based on destination.

Training or coaching is not currently listed as a standard package component. The package price covers the stock and supplies specifically listed for that tier. Ask Bliss if any additional guidance is currently available.

Only where they are specifically listed. For example, the Growth package includes labels and packaging materials. Do not assume every package includes the same branding materials.

Yes, you can ask Bliss about current perfume refill stock, bottles and available restocking options. Quantities and prices should be confirmed at the time you need to replenish.

Bliss has not published one separate wholesale minimum across every fragrance item. The listed business packages provide clear starting quantities; ask Bliss about minimum quantities for any additional wholesale or restock order.

A physical shop is not listed as a requirement of the Bliss package itself. Sellers may choose different sales channels, including direct and online selling. You remain responsible for deciding how you operate and for meeting any applicable local business requirements.

Buying a Bliss stock package does not itself provide or replace any business registration, county permit or other licence that may apply to your own activity. Check the requirements that apply to how and where you plan to sell.

Bliss does not guarantee sales, revenue, profit or recovery of your purchase price. Results depend on factors such as your selling price, customer demand, location, operating costs and individual effort.

Authenticity should be confirmed product by product. Bliss should provide the current brand, packaging, supplier or manufacturer information where relevant and should not describe an item as authentic or original unless that can be supported for that product.

No. Bliss Organic Glow is the business name; it should not be taken to mean that every stocked product is certified organic. Check the individual product label, ingredients and any certification shown for the specific item.

Bliss can help you compare the intended use and available product information, but that is not a medical diagnosis. For persistent, severe or unexplained skin concerns, seek advice from an appropriate qualified health professional.

Check the ingredients and manufacturer directions before use. Patch-test where appropriate and stop using a product if you develop irritation. If you have a known allergy, medical condition or significant reaction history, seek professional advice before trying a new product.

Yes. Where applicable, Bliss should confirm the label information available on the actual product, including size, ingredients, directions, warnings, batch or expiry details before you buy.

Cosmetics should not be presented as guaranteed medical treatments. Bliss can explain the intended cosmetic use—for example, that a product is designed to moisturize or support the appearance of the skin—but individual results vary and medical concerns should be assessed appropriately.

Generally, opened, used or tampered-with beauty and personal-care products cannot be returned simply because you changed your mind, for hygiene and product-integrity reasons. If the item arrived damaged, incorrect or materially different from what was confirmed, contact Bliss promptly. See the Refund & Returns Policy for details.

Sizes and fits depend on the current design. Ask Bliss for the measurements or fit information for the exact dera you are considering rather than assuming every design fits the same way.

Not always. Fashion stock changes and some pieces may sell quickly. Confirm the exact colour, design and size before payment.

Yes. Request a WhatsApp video-call shopping session and Bliss can show available fashion items live so you can look at the design, colour and condition before confirming your order.

The handbag collection is currently presented as pre-loved handbags unless a specific item is clearly identified otherwise. Ask Bliss to confirm the status of the exact bag you are considering.

Condition varies by item. Bliss should show or describe any known wear before payment. You can request additional photos or a video call if you want a closer look at the exact bag.

Holding or reservation arrangements are handled individually. An item should not be treated as reserved until Bliss has explicitly confirmed the hold and any applicable conditions.

Contact Bliss before returning anything. Fashion items need to be unused and in the condition supplied to be considered for an exchange or return, and availability of a replacement size or design is not guaranteed. The Refund & Returns Policy applies.

Contact Bliss as soon as reasonably possible through the official WhatsApp number. Share your order details and clear photographs where appropriate so the issue can be reviewed.

Contact Bliss first and wait for return instructions. Do not send an item back before Bliss confirms where and how it should be returned.

Ask Bliss about the next available option, restock timing if known, or an alternative. For perfume business packages, any substitution must be communicated and agreed before payment or dispatch.

Use the current confirmed information for your order. Prices, stock, scents, designs, package contents and delivery arrangements can change, so an older social post should not override the current order confirmation.