Ordering & Delivery Policy

Bliss Organic Glow Rongo uses a confirmation-first ordering process because beauty, fragrance and fashion stock can change quickly. This page explains how collection, Kenya delivery, and regional or international orders are handled.

How to order

• Browse the website and choose the product, collection or perfume package you are interested in.
• Contact Bliss on the official WhatsApp number to confirm current stock, scent, size, colour, design, condition and price as applicable.
• Bliss confirms the final order total, delivery charge, destination and official payment instructions.
• Payment should only be made after those details are confirmed.
• Bliss then confirms collection or dispatch arrangements.

Collection in Rongo

Collection can be arranged in Rongo Town. Bliss is located along Climax Road, directly opposite Approtech Gas Shop. Confirm collection timing on WhatsApp before travelling.

Delivery within Kenya

Countrywide delivery within Kenya can be arranged. Delivery charges and expected timing depend on the destination, package size, courier or transport option and the products being shipped. The delivery charge is confirmed before payment.

East Africa and international orders

Regional and international orders are handled by arrangement rather than automatic checkout. Bliss will first confirm whether the products can be shipped to the requested destination, the available courier option, delivery cost and any special transport restrictions.

Perfumes, liquids and some personal-care products may be subject to carrier, aviation, customs or destination-country restrictions. Any applicable import duties, taxes, customs charges or local clearance requirements may be the customer’s responsibility unless Bliss confirms otherwise in writing before payment.

Matatu, coach and stage delivery

Bliss routinely uses coach, shuttle, matatu and other public-transport parcel methods through Rongo for Kenya deliveries. These are normally stage-to-stage or branch-to-branch services rather than door delivery.

Before payment or dispatch, Bliss confirms the specific operator, destination stage or branch, parcel charge, recipient collection details and the available parcel reference or handoff process. Exact operator pricing, cut-off times and handoff procedures are confirmed for each order rather than presented as fixed checkout promises.

Perfumes, body sprays and other liquids are handled through the same confirmation-first delivery process. The exact route and operator are selected at dispatch based on the order, destination and the practical transport option available through Rongo.

Delivery timing

Any delivery date or transit time communicated before dispatch is an estimate unless Bliss expressly confirms otherwise. Delays can occur because of courier schedules, weather, transport interruptions, customs processing or other circumstances outside Bliss’s direct control.

Correct delivery information

Please provide a correct recipient name, telephone number and delivery location. If an order cannot be delivered because the information supplied was incomplete or incorrect, additional delivery charges may apply before a second delivery attempt.

Package substitutions and changing stock

Stock may change between inquiry and payment. For perfume business packages, any proposed substitution will be communicated and agreed before payment or dispatch. For fashion and pre-loved items, the exact piece selected should be confirmed before payment.

Questions

For current stock, delivery quotes and order confirmation, use WhatsApp Bliss or the Contact & Inquiry page.